Reconciliation
Reconciliation is a platform feature that allows the user to update the statuses of transaction ids to align the PureSpectrum platform data to their needs.
For surveys in a Live or Paused status, users can upload a file of transaction ids to “Reject” (change to a Terminate status) as many times as desired while the project is in field. Take note while multiple reconciliation can be made, transactions ids can only be reconciled once.
While uploading a Reject Reconciliation file we strongly suggest users add a Change Reason per rejected transaction. The Change Reasons we recommend are the following:
| Suspected Fraud | Signs of purposeful deceit or insincere responses, including traces of non-human behavior or identical copy-and-pasted answers. |
| Respondent Quality | Failure of quality checks on survey either due to inattentiveness, lack of effort, or inability to follow directions. |
| Ghost Complete | Transaction was registered as a Complete in the PureSpectrum platform but not in the survey host platform. Typically a sign of link manipulation or other malicious behavior. |
| Client Rejected | Rejected by client however no exact reason is available or fits the other available Change Reasons. |
| Duplicate Respondent | Transaction was identified as a duplicate interview and the respondent has already taken this survey. |
For Closed surveys, users can upload a file of transaction ids to “accept” (change to a Complete status) one final time before invoicing the project.